Making your AI tools look human or dehumanizing them altogether are not the best ways to win over your users. Instead, show them the human effort and...

Case Study Reprint

Valerie Fontaine, the 36-year-old Managing Director of the Turkish subsidiary of French automobile company AutoScience (AS), faced significant challenges...

Shushing advice from the pros.

It's tempting to default to the same vacation each year: a familiar beach town, your favorite city, that resort the kids loved. We often choose to spend...

Passengers and operators are both benefiting.

“This is no time for a novice,” declared Prime Minister Gordon Brown at his party conference two weeks ago. What the British people wanted, he said, was decisive leadership and action that would help them with their mortgages, their jobs, their businesses. His rallying call, a swipe at his inexperienced opposition leader David Cameron, brought […]