The "New You" Business
All too often fitness centers, medical providers, colleges, and organizations in many other industries seek to distinguish themselves only on the quality,...
88 results for "Lance A. Bettencourt"
All too often fitness centers, medical providers, colleges, and organizations in many other industries seek to distinguish themselves only on the quality,...
No investment in innovation is ever a sure bet. Typically, innovation success rates are low, and returns are slow to materialize-if they're generated...
The news from Google this week is that it has launched a ninth version of its Chrome browser, with the biggest change being that it incorporates the "instant"...
Feb 07, 2011
Service providers, like product sellers, must innovate constantly to keep their edge in the marketplace. But a very common problem prevents many from...
Sep 30, 2010
We all know that people "hire" products and services to get a job done. Surgeons hire scalpels to dissect soft tissue. Janitors hire soap dispensers and...
Partner Article
Eager to grow through innovation, companies are looking to customers to guide them toward unmet needs. But these entities often end up with vague, unusable...
Partner Article
Increasingly, service innovation is a source of competitive differentiation for product-dominant companies such as manufacturers, distributors, and retailers....
Partner Article
Marketing needs a new mindset to fulfill its proper role in creating and sustaining strategic advantage. To extend its influence beyond the boundaries...
Partner Article
The secret to true service innovation lies in shifting focus away from the service solution back to the customer. Rather than asking, "How are we doing?"...
Traveling through Shanghai's Pudong International Airport, a unique process caught my attention. As a colleague and I entered the terminal, we noted each...
Oct 11, 2010
Case Study Reprint
This case examines the question of financial leverage for French beauty and personal care company L'Oréal S.A. (L'Oréal) in October 2021. With an historical...
A case study on balancing incentives and fairness amid international expansion.
Case Study Reprint
This case describes how Lanco Medical Group, a fast-growing pharmaceutical distributor serving Latin America, approached the design of their employee...
America loves a hero, and even a once-tarnished, chastened hero. But it simply won’t tolerate a disingenuous one.
Jan 18, 2013