Part I of this two-installment article on problem analysis, published in the May–June issue of HBR, invited readers to test their reasoning powers against the problems presented in a case history based directly on an actual situation. This case was reported to Kepner-Tregoe and Associates, whose systematic approach to problem analysis, as described in this […]

Have we become tangled in our own feedback loops? Modern marketing and technology amplify humankind’s copycat tendencies. The resulting fads, bubbles, and crashes present big challenges for business.

In the winter of 2000, at the height of the dot-com boom, business leaders posed for the covers of Time, BusinessWeek, and the Economist with the aplomb...

Many leaders dominating business today have what psychoanalysts call a narcissistic personality. That’s good news for companies that need passion and daring to break new ground. But even productive narcissists can be dangerous for organizations. Here is some advice on avoiding the dangers.

The American health care industry is sick. Its huge fraction of our GNP—one out of every eight dollars—is double that of Japan and at least 50% higher than that of other developed countries. Because it is growing at rates 50% higher than the GNP, the industry’s cost hampers control of our disastrous trade deficit. Even […]