Online labor platforms increasingly rely on customer ratings to evaluate worker performance, yet these systems and their opaque algorithms can unintentionally...

Over the last several years, new regulations have been passed in countries and regions around the world mandating that companies disclose salary information...

Sometimes they hurt minority job candidates.

There are three common problems people face when working with AI: not understanding how AI made a decision (opacity), the human in the loop becoming over-reliant...

Case Study Reprint

In September 2025, Larry Fitzgerald Jr. sat in his Phoenix, Arizona, office preparing for a meeting with potential investors in Trenches Capital, the...

Case Study Reprint

Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac's of Central Canada,...

Partner Article

Modern organizations continue to play a key role in perpetuating economic inequality in society. Despite the proliferation of equal opportunity and diversity...

Case Study Reprint

Supplement to 918-001. The case describes the inventive approaches to retail crime prevention that Sean Sportun, security and loss prevention manager...

How self-disclosure at work has changed since we first covered it.

Women at Work• Episode 5

Case Study Reprint

Katherine Henderson was appointed in September 2023 as the new chief executive officer (CEO) of Hockey Canada amid a crisis that highlighted systemic...

Book

Take charge of your own success. If you read nothing else on managing yourself, read this book. We've chosen a new selection of current and classic "Harvard...

The HBR Executive Playbook on fostering collaboration—and avoiding power struggles.

Case Study Reprint

This case is about Katherine Schuler, soon to become senior vice president of marketing at a fast-growing retail organization, Boxes & Bins (B&B). Part...