130 results for "Gary W. Loveman"
Tool
Excellent strategic thinkers dedicate time to managing their assumptions. In this Virtual Group Learning session, you will learn to identify and challenge...
Though they've been warned for decades about the dangers of overrelying on gut instinct and personal experience, managers keep failing to critically examine-much...
Harrah's Entertainment may not offer the most dazzling casinos in the business, but it is the most profitable gaming company in the United States. Since...
In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Those managers...
When service companies put employees and customers first, a radical shift occurs in the way they manage and measure success.
Case Study Reprint
American Airlines is pursuing a growth strategy through international and domestic route expansion. At the same time, the airline is working hard to cut...
Case Study Reprint
Describes the challenges facing a cellular telephone company in Mexico as it positions itself in the explosive cellular market and prepares to become...
Case Study Reprint
The Indian Hospitals Corp. (IHC), a branch of Apollo Hospitals Group, is considering building a hospital and primary-care medical center in Colombo, the...
Case Study Reprint
American Airlines' strategy in the 1990s calls for continued growth, improvements in customer service, and cost reduction. Central to cost reduction efforts...
Case Study Reprint
In an effort to improve its global distribution system and thus enhance customer service in its shops around the world, Laura Ashley entered into a path-breaking...
Case Study Reprint
Prochnik was a large state-owned clothing manufacturer located in the textile-production-intensive region of Lodz, Poland. In the early months of economic...
Case Study Reprint
In an effort to grow and contain costs, the airline initiates a series of cultural change programs designed to increase employee participation and decision-making,...
The promotions committee at Meeker, Needham & Ames, a long-established law firm, met to discuss the candidacy of three associates up for partner. The...
Case Study Reprint
American Airlines' strategy calls for continued growth, improvements in customer service, and cost reduction. This case examines the Human Resource Management...
Case Study Reprint
The Walt Disney Co. theme parks historically have thrived on the basis of a formula stressing excellent customer service and a magnificent physical environment....
