It reduces employee resistance, improves learning, and accelerates impact.

Most companies fail to deliver the empathy customers want, and that failure is costing them loyalty and growth. A global survey of nearly 12,000 consumers...

Behavioral science has shown that hope can power positive outcomes for both people and organizations.

Book

A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review...

New research in behavioral science has revealed that cynical thinking stands in the way of success in the workplace. Cynics, it turns out, earn less money,...

When the subject of how to be a good listener comes up, psychologists often talk about the value of "perspective-taking" - that is, projecting ourselves...

Book

Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more...

A conversation with psychology professor Jamil Zaki about the negative consequences of a cynical mindset.

HBR On Leadership• Episode 150

Research shows that empathic workplaces tend to enjoy stronger collaboration, less stress, and greater morale, and their employees bounce back more quickly...

Research shows that survivors of serious injuries, loss of loved ones, and combat more often than not remain psychologically stable, and even experience...