Emotional Labor Doesn't Pay
Why is it that we pay people handsomely for analyzing financial data, say, but not for the much harder work of smiling in the face of an insult? Every...
Sep 29, 2010
69 results for "Andrew O’Connell"
Why is it that we pay people handsomely for analyzing financial data, say, but not for the much harder work of smiling in the face of an insult? Every...
Sep 29, 2010
The glass ceiling is an infamous barrier, but a team at Duke recently discovered that it actually metamorphoses from a negative to a positive as women...
Oct 13, 2010
As the health care frenzy neared its climax, both sides were marshaling every conceivable persuasion tactic, flattery very much included. President Obama,...
Mar 22, 2010
If you're a caring and empathic guy, but you've noticed that you're a lot more likely to come home from work with a headache than a promotion, chances...
Sep 20, 2010
Rapid advances in technology and enormously increased numbers of cell phones in use in emerging markets give urgency to Nokia's newly launched effort...
Just minutes into its first screening, the ultraserious dramatic film The Room began eliciting laughter. Soon, people in the audience were "peeing in...
Feb 23, 2010
You have a wonderful fashion sense. Those clothes you're wearing today, for example - they look great! You don't believe me. You couldn't possibly - after...
Mar 11, 2010
"When I was younger, I used to go to cocktail parties and listen to what people were talking about and deliberately insert myself into conversations to...
Jun 01, 2010
You know those out-of-left-field customer reactions that so often foul up new initiatives? Like the enraged response that Facebook is getting in response...
May 21, 2010
You had an innovative idea, you did your homework to show that it'd be valuable and practical, and the product-development people dissed it. Was it the...
Feb 18, 2010
To me, one of the most disturbing images in literature isn't Big Brother's menacing stare or Anna Karenina's body under the train, but what the Parsee...
Feb 26, 2010
A new study suggests that as the day wears on, people's tendency to be dishonest goes up.
If you really want to take a break from your managerial labors, don't just ignore the BlackBerry. Stop empathizing. Stop being positive. Stop being Mr....
Sep 03, 2010