Sometimes Customers Are Pretty Stupid
The only sustainable way to build a business these days, we are told, is to be straight with your customers. Today's sophisticated consumers, armed with...
Mar 20, 2012
276 results for "Justin Fox"
The only sustainable way to build a business these days, we are told, is to be straight with your customers. Today's sophisticated consumers, armed with...
Mar 20, 2012
(See Justin’s previous posts from Davos here, here, and here.) So you write an article about how capitalism needs to be rethought along principles of what you call “shared value,” a prominent business publication puts it on its cover, and then you show up at perhaps the world’s foremost gathering of capitalists to find everyone […]
Jan 28, 2011
The “one and only social responsibility of business,” economist Milton Friedman wrote back in 1970 in a New York Times Magazine essay that launched a thousand arguments, is “to use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game …” Friedman contrasted […]
Jan 25, 2010
Gross domestic product has long been the chief measure of national success. But there's been a lot of talk lately about changing that, from economists...
He’s been a grocer and a CEO for 32 years now. Lately, Whole Foods Market cofounder and co-CEO John Mackey, with his controversial utterances on health care reform and climate change, has been in the news as much for what he says as for what he sells. But in this edited interview with HBR’s Justin […]
Inversions are just the tip of the iceberg.
Aug 22, 2014
Baruch Lev teaches accounting and finance at NYU's Stern School of Business. He's a man of strong opinions, generally backed up by lots and lots of research....
Jan 24, 2012
Harvard historian Niall Ferguson ran into an online buzzsaw this week. He says the “liberal blogosphere” was out to do him in, and that was part of it. But there’s something bigger at work: a groundswell of resentment for and frustration with the “thought leaders” who craft our conventional wisdom, get paid big speaking fees […]
Aug 23, 2012
In his wonderful book Expert Political Judgment, psychologist Philip Tetlock (following the lead of Isaiah Berlin), divided the world of political forecasters into hedgehogs and foxes: The intellectually aggressive hedgehogs knew one big thing and sought, under the banner of parsimony, to expand the explanatory power of that big thing to “cover” new cases; the […]
May 11, 2012
Economic difficulties can be the fruits of success.
Aug 02, 2013
Why Romney or Obama might deliver the opposite policies from what you’d expect.
Sep 06, 2012
When we make decisions, we make mistakes. We all know this from personal experience, of course. But in case we didn't, a stream of experimental evidence...
Sometimes cable companies' poor service is a strategic choice.
Jul 08, 2013
Historian Walter Friedman on the pioneers of forecasting, and why we haven't gotten better at it.
Feb 21, 2014
He didn’t buy in expecting a 20% annual return on his investment. And that’s progress, of a sort.
Aug 06, 2013