When companies take a stance on social issues-something more and more businesses are doing these days-they can antagonize large swaths of customers. But...

A CEO who wants to get an edge with technology faces pushback from a key customer and some of her team.

You have an idea for an innovative project that could have a significant impact on your business. But you also suspect that your idea will meet internal...

It’s not what you think. The outrage over exorbitant Wall Street compensation was just the beginning.

Watch Out for Those S Curves

The human brain likes simple straight lines. As a result, people tend to expect that relationships between variables and outcomes will be linear. Often,...

A lot of people have blamed short-term thinking for causing our current economic troubles, which has set off a debate about what time window we should...

Customer Strategy Solutions, a California-based developer of order fulfillment systems, is facing a shakedown. Six months after the firm's CEO, Pavlo...

When a customer you count on turns combative, your choices are limited. You can't afford to lose the business, but you can't afford to lose the profit...

It’s hard to imagine what our industrial society would be like if, for instance, there were no factories. How would things get produced, how would business survive? But are we, in fact, an industrial society? Are factories going to be the prime production place for a society that is conserving energy and doesn’t need to […]