Business management
A Systematic Approach to Experimenting with Gen AI
Gen AI tools offer unprecedented opportunities, but organizations adopting them often experience an initial dip in productivity before seeing sustained...
109 results for "Raffaella Sadun"
Case Study Reprint
Microsoft Customer and Partner Solutions: The Deployment of Copilot and Agents (C)
Supplement to the (A) Case, HBS No. 626-065. While Copilot had transformed individual seller productivity, Microsoft had simultaneously developed autonomous...
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Microsoft Customer and Partner Solutions: The Deployment of Copilot and Agents (B)
Supplement to the (A) Case, HBS No. 626-065. Two years after initiating their AI transformation journey, Microsoft's daily active usage of AI tools across...
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Microsoft Customer and Partner Solutions: The Deployment of Copilot (A)
In early 2024, Daniel Bertrand, Senior Director of AI Adoption Innovation and Experience, sat in a conference room at Microsoft's Redmond headquarters...
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Bombardier: The Rise of the Phoenix
In 2025, Montréal-based Bombardier was at a crossroads. After creating industry-transforming products, first in the recreational products industry and...
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Interapt: Rewiring Apprenticeships for the AI Era
By 2025, Ankur Gopal, CEO of the IT and workforce development company Interapt, based in Louisville, Kentucky, had proven the effectiveness of his apprenticeship...
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OpenAI and Microsoft (A): Partnership or Alliance?
Leading artificial intelligence company OpenAI and tech giant Microsoft had forged a highly lucrative and mutually beneficial partnership: Microsoft supplied...
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OpenAI and Microsoft (B): Partnerships Heat Up
This case follows OpenAI and Microsoft (A): Partnership or Alliance? (726-372) and provides a brief update since July 2025 on the state of negotiations...
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BairesDev: Culture and Growth
In February 2025, Nacho de Marco, CEO of BairesDev, the nearshoring tech company founded in Buenos Aires, Argentina, was planning the company's next growth...
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SecureID: Digital Disruptions of Smartcards in Africa
This case explores the strategic inflection point faced by Kofo Akinkugbe, founder and CEO of SecureID, a smartcard manufacturing company in Nigeria....
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How to Reskill Your Workforce in the Age of AI
By now, it's probably clear to most of us that the Age of AI has arrived. Artificial intelligence applications promise to transform nearly every aspect...
Aug 25, 2023
Book
Reskilling and Upskilling: Tools for Preparing Your Team for the Future
Reskilling is the new imperative in the war for talent. As the pace of technological change accelerates, the demand for new skills is increasing. And...
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Reskilling and Upskilling: The Insights You Need from Harvard Business Review
Reskilling is the new imperative in the war for talent. As the pace of technological change accelerates, the demand for new skills is increasing. And...
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Davivienda Bank's Upskilling and Reskilling Strategy in Colombia (Abridged)
Set in 2022, this abridged case examines the digital transformation strategy of Davivienda- a leading player in Colombia's commercial banking sector and...
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Designing a Successful Reskilling Program
In this article, written as a follow up to the award-winning "Reskilling in the Age of AI", the authors report the results of a reskilling survey that...
Jul 10, 2024
